Refund Policy

Every order ships with a 30-day return window that starts the day it is delivered. Return it complete — with everything named on the listing — in the condition you received it, and we refund the full amount you paid.

We cover return postage and issue a full refund or replacement in these cases:

• Damaged in transit: The parcel or the item inside arrives damaged — tell us within 48 hours of delivery.
• Faulty item: The item, or any part of it, does not work as described.
• Not as described: The item differs from the condition, colour, or contents named on its listing.
• Never arrived: Tracking shows the parcel was lost in transit.
• Out of stock: We cannot fulfill the order because of inventory issues.

Refunds or exchanges are not granted when:

• Past 30 days: The return window has closed.
• New damage: The item was dropped, cracked, or liquid damaged after delivery.
• Incomplete return: The parcel comes back missing parts or accessories that were included when we shipped it.
• Expected wear: The light cosmetic wear described on the listing and shown in the photos.
• Extras that were never included: You expected packaging, cables, or accessories that the listing states are not part of the sale.

1. Contact support within 30 days of delivery.
2. Include your order ID and the email used at checkout.
3. Describe the issue clearly. Photos of the item or the packaging help us sort it faster.
4. We send you a return address and, where the fault is ours, a prepaid label.

Once the parcel reaches us we inspect it and process the refund. Inspection typically takes 3–5 business days.

Approved refunds go back to your original payment method. Allow 5–10 business days for the credit to appear, depending on your bank or payment account.

If you open a payment dispute or chargeback for an order that was delivered as described, we will contest it with the tracking and delivery record, ban you from our store, and report the incident to anti-fraud networks.

Not sure if you’re eligible? Reach out before opening a dispute—we’re here to help. Email support@floridashop.org or contact support.