Refund Policy

Because redemption codes are delivered immediately by email, orders are generally non-refundable once the code has been delivered. After a code is sent, it is considered consumed—we cannot revoke or resell it.

We issue a full refund or replacement code only in these cases:

• Invalid code: The code is invalid or was already used before delivery. We may verify status with Sony / PlayStation support.
• Non-delivery: You were charged but did not receive a code within 24 hours due to a technical error on our side.
• Out of stock: We cannot fulfill the order because of inventory issues.

Refunds or exchanges are not granted when:

• Wrong region: You bought a code for a region that doesn’t match your PSN account. Codes are region-locked, as stated on the site.
• Change of mind: You no longer want the subscription after the code was delivered.
• Wrong tier / incompatibility: You bought the wrong plan or it doesn’t fit your setup.
• Account issues: Your PlayStation account is banned, suspended, or otherwise unable to redeem codes.

1. Contact support within 7 days of purchase.
2. Include your order ID and the email used at checkout.
3. Describe the issue clearly. If possible, attach a screenshot of the PlayStation Store error.

We may verify the code’s redemption history with Sony. Reviews typically take 3–5 business days.

Approved refunds go back to your original payment method. Allow 5–10 business days for the credit to appear, depending on your bank or payment account.

If you open a payment dispute or chargeback for a validly delivered code, we may revoke the code (which can cancel the subscription on Sony’s side), ban your account from our store, and report the incident to anti-fraud networks.

Not sure if you’re eligible? Reach out before opening a dispute—we’re here to help. Contact support.