Help Center

Clear answers about delivery, redemption, regions, and refunds.

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Delivery is usually instant. Sometimes emails land in your Spam or Junk folder — check there first.

If it’s still missing after about 10 minutes, confirm the email address on the order. If something looks wrong, contact support with your name and transaction details.

You can redeem on your console or in a browser:

  • PS4 / PS5: PlayStation Store → Redeem Codes → enter your 12-digit code.
  • Web: Open the PlayStation Store site → avatar menu → Redeem Codes → enter your code.

Yes. PlayStation Plus codes are region-locked. A US code only works on a US PlayStation Network account. Buy the region that matches your account — we can’t refund wrong-region purchases after delivery.

Because codes are digital, we generally can’t accept returns after a code has been delivered or viewed. If a code is invalid or never arrived due to a system issue, contact support and we’ll help.