Help Center
Clear answers about shipping, condition grading, what’s included, and returns.
Jump to FAQsOrders are packed and dispatched the next working day. Shipping is free and tracked, and delivery normally takes 2–4 business days.
You’ll get a tracking number by email as soon as it leaves us. If the tracking hasn’t moved for more than two days, contact support with your order ID.
Everything we sell is pre-owned and fully tested before it goes on the site. A grade of “Excellent” means it works exactly as it should with light cosmetic wear at most — nothing cracked, nothing broken, nothing hidden.
Each listing carries its own written condition note, and the photos are of the exact unit you receive, so there are no surprises. Browse the collection to see what’s in stock.
It depends on the item. Every listing has an Included section spelling out exactly what ships with it, and a matching note for anything that doesn’t.
Since these are second-hand goods, original boxes and accessories aren’t always part of the deal — so we list them item by item rather than assuming. Check the listing before you buy, and ask us if anything is unclear.
Yes. You get 30-day returns from the day it arrives. Send it back complete and in the condition you received it, and we’ll refund you.
If it arrives damaged or faulty, contact support straight away and we’ll cover return postage.